About Onboarding

Paperwork, red tape and familiarisation to evolving processes and culture can be time consuming. 
Gain competitive advantage and mitigate these circumstances, reducing the time it takes to get players and staff performing. 

1. Pre-Onboarding

Use the app to request and deliver essential information to and from the player and family.

  • Tax form submissions
  • Profiling questionnaires
  • Rules & code of conduct consent
  • What to pack
  • Initial accommodation/hotel
  • Staff and player profiles & contacts
  • Virtual tours

2. Day One

  • What to expect
  • Transport, schedule
  • Press & media
  • Who’s who
  • Security
  • Facility tour
  • Kit & equipment

3. Week one

  • Performance schedule
  • Where to live
  • Neighbourhoods
  • Schools
  • Entertainment
  • Who lives where

4. first 30 days

The information provided from here starts to move from on-boarding to continued support.

  • Real estate/financial services
  • Home services
  • Preferred suppliers
  • Tickets
  • Game day
  • Family room & parking

Ongoing support

The app retains all the reference material from the on boarding process and is enhanced by the addition of day to day content including charitable events and community projects,  special offers and deals from preferred suppliers, team store discount codes and social events.
Periodically review how the players and families are adjusting and pre-empt any potential issues by requesting informal feedback and questionnaires through the app.

functionality includes:

1. Onboarding

2. schedules

3. Travel itinerary

4. Digital forms & feedback

5. CONCIERGE SERVICES

6. PROPERTY & WHERE TO LIVE SERVICES

7. local entertainment

8. NUTRITIONAL ADVICE

9. CRISIS MANAGEMENT

10. lifestyle services